​As primary Allied Healthcare Practitioners, Osteopaths take data protection and confidentiality issues very seriously. This Privacy Policy outlines what personal information we collect about you, how we collect it, and how it is used and stored.

 

Information we collect
We may collect and process the following data about you:

• Contact and other personal information you provide when booking appointments online or on the telephone.

• Information about your current and historical health and lifestyle, for the purpose of making informed clinical decisions and providing safe, effective treatment. This information is collected by your Osteopath verbally at a face to face appointment.

 

How your data will be used
Your data may be used for:

• Email appointment confirmations and text reminders, to help you remember your appointments.

• Emailing you personalised exercise plans or other relevant health advice.

• Accounting, billing and payment card verification.

• Emailing you about changes to our service.

 

Confidentiality
Confidentiality is a legal requirement of Osteopaths, and it is of paramount importance that our patients can trust us with their information. We therefore ensure that:

• Paper-based patient records and information are stored securely in a locked filing cabinet when not in use.

• Electronic information is stored using specialist medical records software Cliniko, who have assured us that they are fully GDPR compliant. 

• Practitioners only view patient information they need to see.

• We keep confidential who visits our practice, where they live, the date and times of their
  appointments and any other personal or medical details.

 

Will your data be shared with anyone?
We will not share your data with anyone who does not need access without your written consent.*
Only the following people/agencies will have routine access to your data:

• Your Osteopath, in order that they can provide you with treatment and schedule appointments.

• The online medical records service Cliniko who store and process our patient files. 

*Only in the extremely rare instance of a legal order, or where with-holding data may pose a serious safety risk, would data ever be shared without your consent.

How long will your data be retained?
Osteopaths have a legal obligation to retain patient records for 8 years after their most recent appointment, or in the case of children until they reach 25 years of age (See the Osteopathic Practice Standards). After these time periods, personal data and medical notes will be destroyed.

Who is Responsible for Data Protection?

Florence Henrist and Darren Raymond McGregor-Campbell is responsible for data protection at Back To Health Osteopathy. If you have any concerns about how we handle your data, please contact us. If you are not satisfied with our response, then you have the right to raise the matter with the ICO.

 

Cookies Policy

Cookies are small text files stored on your device by your web browser when you visit a website. They allow information from one page to be remembered and used on another, helping websites deliver a more personalised experience and enabling website owners to collect usage data to improve their services. Some cookies expire after a set period, such as a day or when your browser is closed, while others may remain on your device indefinitely. Most web browsers allow you to delete or manage cookies according to your preferences. Our website uses cookies, which are placed both by our server software and by third-party tools operated by Wix.

Please note that disabling cookies in your browser settings may limit your access to certain features of our website.

We use cookies for the following purposes:

• To understand how you interact with our website

• To determine whether you’ve seen specific messages

• To keep you signed in to your account

• To record your responses to surveys or forms while you complete them

Website Usage Data

When your web browser requests pages or other content from our website, these interactions are logged by our servers.

We collect data such as your geographic location, Internet service provider, and IP address. We also gather technical details about the device and browser you use, including screen resolution and device type.

This information is used in aggregate to analyse website performance and understand how users interact with our content, helping us improve the user experience.

In certain circumstances, if combined with information from previous visits, this data could potentially be used to identify you personally, even if you are not logged into our website.

Back To Health Osteopathy Team